SmashWiki:User concerns and complaints
In rare situations, it may become necessary for a user to be removed from the wiki for reasons not related to their edits. This policy details how such is handled.
Raising an issue
If you have a serious problem with another user on the wiki, there are two methods of requesting that staff look into it.
- Go to Special:EmailUser and email an active staff member.
- Join our Discord server and send a private message to an active staff member. (You will need to include your wiki account name.)
In either case, include "SW:UCC" in your message somewhere to mark it as an official complaint.
Be sure to include as many details and references as possible to support your complaint. Staff are likely to ask for more details if necessary, but if your initial complaint is bare, it is unlikely to be taken as seriously.
It is recommended that lodging a complaint is done entirely in private; that is, not mentioned anywhere on-wiki. This is to prevent knowledge of it from impacting proceedings. Complaints made in public will not be considered under this policy.
Complaints may not be made by or against anonymous users (IPs).
Once a staff member receives a complaint, they will share it with the rest of the wiki's staff and begin discussing what to do with it. The user that raised the issue (the "raiser") or the user being complained about (the "subject") may be contacted for additional details; if both, they will be done separately. If the subject is contacted, staff will endeavour to not reveal the identity of the raiser if at all possible. However, it may be necessary to provide the subject with some details of the complaint. The raiser's name will be redacted, but it may be possible to deduce their identity regardless.
There are exactly three possible outcomes to a complaint.
- The complaint is deemed valid and so is acted upon. Most likely, this means punishment for the subject, such as being warned or blocked.
- The complaint is deemed invalid but in good faith. No action is taken. The raiser is informed their complaint did not pass muster. The subject is only informed if they were already contacted about it; if not, they are not told of the complaint at all.
- The complaint is deemed invalid and in bad faith. The raiser receives a strike. Users that accumuate multiple strikes may be blocked for disruption or have their privelege to use this system revoked.
The following are simplistic boilerplate examples of the types of complaints this system is intended to be used for.
- "User X is aggressively badmouthing me on this other website because this talkpage discussion didn't turn out their way."
- "User X is planning to vandalise us as shown by this series of tweets."
- "User X is stalking me across these three websites and is now on this wiki."
- "User X actively discriminates against people like me as shown by these comments offwiki."
The following are examples of what not to use this system for. These should be taken care of by normal wiki means (e.g. discussion on user talk pages).
- "User X is vandalising."
- "User X keeps reverting all my edits with lame reasons."
- "User X is being rude in most discussions."
- "User X is ignoring talk page warnings."